Terms and Conditions

Last updated: 18 OCT 2026

These Terms and Conditions ("Terms") govern your access to and use of the Saeve digital restaurant QR menu platform, including saeve.app, saeve.in, menu.saeve.in and the Saeve mobile apps for Android and iOS (the "Service"), operated by SAEVE.APP ("Saeve", "we", "us", "our"). The Service is offered to users internationally.

By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you confirm you are authorised to bind that business, and "you" refers to that business.

If you use the Saeve mobile apps, our Mobile App Terms also apply. They add app-specific terms, including terms required by Apple and Google, and otherwise defer to these Terms.

Our Privacy Policy explains how we handle personal data, including the data of diners who view your menus.

1. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to create an account.
You are responsible for the accuracy of your account information and for keeping your login credentials secure. You are responsible for all activity under your account.
You may sign in using email and password or Google sign-in. You must not share your account or let others use it without authorisation.

2. The Service

Saeve lets Restaurant Owners create and manage digital menus, generate QR codes, and publish public menu pages that diners can view. Features may include an automated menu-import tool that uses artificial intelligence to draft menus from uploaded photos or PDFs for your review.

The Service gives you analytics about your own public menus — for example, views, QR scans and shared-link visits, popular times, which dishes were seen and opened, what diners searched for, and taps on your contact buttons. Please note:

The figures are estimates. For example, unique diners are counted per day, a link copied from a browser's address bar is counted as a QR scan, and visits blocked by a diner's browser or network may not be counted. Use them as a guide, not as an exact record.
They are aggregated. You will not receive, and must not attempt to obtain, any individual diner's identity, location, device or browsing history through the Service.
We collect this data, not you. Diners are informed through our Privacy Policy. You do not need to collect consent from diners for it, but you must not describe our data collection to diners inaccurately.
Analytics are deleted along with the restaurant they describe.

We may add, change, or remove features, and we may set reasonable usage limits. We aim to keep the Service available but do not guarantee it will be uninterrupted or error-free.

3. Your content and the licence you grant us

You own your content. Menu items, descriptions, prices, images, logos, and branding you upload or enter ("Your Content") remain yours.

Licence to us. You grant Saeve a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, adapt (for formatting and display), and distribute Your Content as needed to operate, provide, secure, and promote the Service — including displaying your menus to diners and using representative examples of published menus in our own marketing and demonstrations. This licence lasts while Your Content is on the Service and for a reasonable period afterward for backups and legal purposes.

Your warranties. You confirm that you own or have the rights to Your Content, that it does not infringe anyone's rights or break any law, and that you have any consents needed for personal data it may contain.

Removal. We may remove or disable content that we reasonably believe breaches these Terms or the law, or in response to a valid complaint.

You are solely responsible for the accuracy and completeness of Your Content, including item descriptions, prices, ingredients, allergen and dietary information, and availability. Saeve is a tool for displaying menus; we do not verify, endorse, or take responsibility for menu content, and we are not responsible for any loss, illness, allergic reaction, or dispute arising from inaccurate, incomplete, or outdated menu information. Diners should confirm any allergen, dietary, pricing, or availability information directly with the restaurant before relying on it.

Where our automated menu-import feature drafts menu content, that draft is provided for your review — you are responsible for checking and correcting it before publishing.

5. Acceptable use

You agree not to:

upload unlawful, infringing, deceptive, or harmful content;
use the Service to send spam or violate others' privacy or rights;
attempt to breach, disrupt, reverse-engineer, or overload the Service or its infrastructure;
access the Service through automated means except as we expressly permit; or
misuse the AI menu-import feature by uploading content you have no right to use.

We may suspend or terminate accounts that breach this section.

6. Reviews, ratings, and third-party content

Any reviews, ratings, feedback, or other user-generated content displayed through the Service reflect the views of the people who posted them, not Saeve. We do not endorse and are not responsible for such content, and we are not liable for any effect it may have on any restaurant's reputation, ratings, or business.

The menu-import feature relies on third-party AI providers (for example, OpenAI, Google and Anthropic) to process the photos or PDFs you upload. By using the feature:

you consent to your uploaded content being transmitted to and processed by these providers, which may process it outside your country;
you confirm you have the right to upload that content; and
you acknowledge that the extracted output is an AI-generated draft that you must review and correct before publishing.

We use these providers under terms that, by default, do not permit your content to be used to train their AI models, and we use retention-minimising controls where available. However, these are independent third parties, and we are not liable for their acts, omissions, availability, or any inaccuracy in AI-generated output. See the Privacy Policy for details.

8. Pricing, payments, taxes, and refunds

Plans and charges. The Service is offered on a software-as-a-service basis. Some features require a subscription; we may also offer one-time purchases (such as templates or add-ons). Prices, features, and billing cycles are shown at the point of purchase.
Currencies. Prices may be charged in USD, INR, or other supported currencies as shown at checkout. Your bank or card issuer may apply conversion or foreign-transaction fees, which are your responsibility.
Taxes. Prices are exclusive or inclusive of taxes as indicated at checkout. You are responsible for any applicable taxes (including GST, VAT, or sales tax) that apply to your purchase in your jurisdiction, unless we are required to collect them.
Price changes. We may change prices with prior notice; changes apply from your next billing cycle or next purchase.

Who you buy from

On the website (saeve.app): our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our web orders: it processes the payment, charges and remits any applicable sales tax or VAT, issues your receipt, and handles payment and billing enquiries and refunds for those orders. By paying on the website you also agree to Paddle's Buyer Terms.
In the Android app: purchases are made through Google Play and are subject to Google Play's terms and payment policies.
Subscription management: we use RevenueCat to keep track of your subscription status, so that a plan bought on the website or in the app applies to your Saeve account everywhere. RevenueCat receives a record of your purchases, not your payment-card details.
We do not receive or store your full payment-card details.

Plans, trials and renewals

Plans belong to your account. A paid plan applies to your Saeve account and covers the restaurants you own, up to the limit of that plan. If you also manage restaurants owned by someone else, what those restaurants can use depends on their owner's plan, not yours.
Try before you pay. Pro comes with a 7-day free trial, so you can try every Pro feature with your own restaurants and menus before deciding. You may be asked for a payment method to start it, but you won't be charged during the trial. If Pro isn't right for you, cancel any time before the 7 days are up and you won't pay anything; otherwise your subscription begins when the trial ends, at the price shown at checkout. The free trial is available once per account.
Renewals. Subscriptions renew automatically for successive periods unless cancelled before the renewal date.
Cancelling a website purchase: from Plan & billing → Manage subscription in your Saeve account, or from the link in your Paddle receipt email.
Cancelling an Android purchase: from your Google Play subscriptions.
When cancellation takes effect. Cancellation stops future renewals and takes effect at the end of the current period; your paid features stay available until then. If a plan ends and you own more restaurants than the Free plan allows, the extra restaurants become read-only (they stay published and can be deleted) until you upgrade again.

Refunds

Subscriptions: we're not able to refund the unused part of a billing period. When you cancel, you keep full access to Pro until the end of the period you've already paid for, so nothing you've paid for is cut short. This is also why we offer the 7-day free trial — so you can be confident Pro suits you before your first payment.
One-time / digital purchases (e.g. templates): because these are digital items delivered immediately, they are non-refundable once accessed.
How to ask: refund requests for website orders are handled by Paddle as Merchant of Record — reply to your Paddle receipt or contact Paddle through paddle.net. Refunds for Android purchases are handled by Google Play under its refund policy.
Nothing in this section affects any rights you have under the consumer law that applies to you, including any statutory right to cancel a purchase and receive a refund.

9. Intellectual property

The Service itself — including the Saeve name, logo, software, design, and content we create — is owned by us or our licensors and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. You may not copy, resell, or create derivative works from the Service except as permitted. Templates and other assets we license to you are provided for use within the Service and subject to any specific licence terms shown at purchase.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that any result (such as customer traffic, sales, ratings, or reputation) will be achieved.

11. Limitation of liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or reputation, arising from your use of the Service.
We are not liable for any change to your reputation, reviews, ratings, or business outcomes, for menu content or its accuracy (see Section 4), or for third-party AI providers (see Section 7).
Our total liability to you for all claims relating to the Service in any 12-month period is limited to the amount you paid us for the Service in that period (or USD 100 / equivalent if you paid nothing).

Nothing in these Terms limits liability that cannot be limited by law — including liability for fraud, and (in jurisdictions that do not allow their exclusion) certain statutory consumer rights. Your mandatory statutory rights as a consumer in your country are not affected.

12. Indemnity

You agree to indemnify and hold Saeve harmless from claims, losses, and costs (including reasonable legal fees) arising from Your Content, your use of the Service, or your breach of these Terms or of any law or third-party right.

13. Suspension and termination

You may stop using the Service and close your account at any time by asking us to delete it, as described in our Privacy Policy (Section 10). You can also delete an individual restaurant yourself from its settings; this permanently disables its public menu link and QR codes. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; sections that by their nature should survive (e.g. content licence for backups, disclaimers, liability limits, indemnity) continue to apply. We may delete your data after termination in line with our Privacy Policy.

14. Changes to these Terms

We may update these Terms. We will post the updated version with a new "Last updated" date and, for material changes, give notice to Restaurant Owners. Continued use after changes take effect means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Subject to any mandatory consumer-protection rights available to you in your country of residence, the courts at India shall have exclusive jurisdiction over any dispute.

16. Contact

Questions about these Terms:

SAEVE.APP

Email: saeveapp(at)gmail(dot)com / hello(at)dexocode(dot)com